Raksha Kavach
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Refund Policy

Effective date: 30 September 2026. This policy explains when refunds may apply for Raksha Kavach visits, cancellations, and staff packages.

1. Scope

This Refund Policy covers payments made through or in connection with Raksha Kavach for home-care bookings and staff packages / subscriptions. It should be read with our Terms & Conditions and Privacy Policy.

2. Patient / family bookings

  • Before staff acceptance — you may cancel a pending request; any prepaid amount that was not used is generally eligible for refund after verification.
  • After staff acceptance / en route — cancellations may attract a partial charge for travel or time already committed; refunds (if any) are assessed case by case.
  • Completed visits — fees for completed care are generally non-refundable, except where we confirm a billing error or service failure attributable to the platform.
  • No-show — if the patient is unavailable at the booked address/time without timely notice, the visit fee may be non-refundable.

3. Staff-side issues

  • If an assigned professional cancels or cannot complete a visit for reasons not caused by the patient, we will help reassign when possible.
  • Eligible prepaid amounts for an unfulfilled visit may be refunded or credited toward a new booking after review.

4. Staff packages & subscriptions

  • Package fees that unlock staff features or visit credits are generally non-refundable once activated, unless required by law or we confirm a technical billing error.
  • Unused free visits or credits expire as stated in the package terms shown in the app.
  • If a package purchase fails but money was deducted, contact us with payment proof for investigation.

5. Travel & extras

Distance / travel surcharges calculated for a completed or in-progress visit are generally non-refundable. Disputed travel charges can be reviewed with location and booking records.

6. How to request a refund

  1. Open the Contact form (or WhatsApp support if listed).
  2. Share your registered mobile number, booking / payment reference, and reason.
  3. We aim to respond within a reasonable time and may ask for more details.

7. Refund method & timing

  • Approved refunds are returned to the original payment method where possible, or another method we agree with you.
  • Bank or gateway timelines may add several business days after we initiate the refund.
  • Cash payments collected offline may be settled directly between parties as recorded for that visit.

8. Chargebacks & abuse

Filing a chargeback without first contacting us may delay resolution. Suspected fraud or repeated abusive refund claims may lead to account suspension.

9. Changes

We may update this policy from time to time. The effective date above will change when we do.

10. Contact

Refund questions: Contact us.